Refund policy

o make a return, the agent must write and provide the manager with a letter (a sample is given below) addressed to the director of Chystyi Tourizm LLC with a request for a return and indicating the reason for the return, booking number, amount in hryvnia, details for transfer.

Download a sample refund letter for legal entities

Download a sample refund letter for individuals

Please send scans of letters to e-mail: marketing@onlinebistro.ua

Please send scans of letters to e-mail:  04070, Kiev, st. Borichev Tok 3, of. 5